The CapitalИs Taxi Fleets Will Tighten Requirements to Its Drivers
Astana. 16 June. Kazakhstan Today - To improve services and avoid distressing incidents, taxi fleets of Astana will take into account driversИ ability to behave with customers, as well as orientation throughout the city when selecting them, as reported by the media center of the MayorИs Office of the capital.
"Today, the criteria for selecting candidates are standard: there should a driving experience of at least five years, experience in taxi services, knowledge of the streets and sights of the capital," - said Medet Kurmanov, the Chairman of Astana Transport Experts Association.
In addition, according to M. Kurmanov, future drivers will be required to take into account psychological factors, understand the specifics of work in taxi services.
"Clients are all different; therefore, the driver shall be able to adapt and find individual communication skills with the client", - he added.
According to the Chairman of the capitalИs Transport Experts Association, before the start of EXPO exhibition, short-term courses on corporate culture of service have been provided for drivers of the Single Taxi Service.
"But, certainly, it was not enough. Now, our drivers will be studying all the nuances of the transportation process in Astana Transport Experts Qualification Center: from good knowledge of the streets of the city to the ethics of conduct", - Kurmanov summed up
It should be recalled that since the beginning of EXPO-2017 International Specialized Exhibition two facts of unjustified tariff increase by taxi drivers have been registered. In the first case, a Hungarian citizen paid 40 thousand tenge to the driver for the trip from the airport to the Right Bank of the city, in another case, a German citizen forked out 19 thousand tenge for the same distance.
In both cases, taxi drivers have been found, and funds have been returned to the tourists.
Source: The official website of Astana city
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