By the results of the second quarter of 2018, the National Bank of the Republic of Kazakhstan conducted monitoring and analysis of violations of the rights and legitimate interests of consumers of financial services, admitted by second-tier banks and organizations that carry out certain types of banking operations, press service of the National Bank reports.
It is reported that following the results of the revealed violations against banks, sanctions and limited measures of influence in the amount of 64 were applied, including 24 sanctions in the form of imposition and collection of fines; 40 limited measures, of which 37 are written orders and 3 written warnings.
For the second quarter of 2018, the following banks were among the banks that committed the largest number of misconducts that were identified following the consideration of appeals and complaints from consumers of financial services: Qazaq Banki JSC, Bank of Astana JSC, Sberbank of Russia JSC, ATF Bank JSC, ForteBank JSC.
Besides, for the II quarter of 2018, the total amount of fines imposed on banks for misconducts for which administrative liability is provided worth more than 17 million 958 thousand tenge, including:
Qazaq Banki JSC - 3 million 843 thousand tenge (for violation of the order of execution of payment documents (the deadline for the execution of the client's instruction on payment/transfer of money) in the amount 5% of the amount indicated);
Bank of Astana JSC - 1 million 971 thousand tenge (for violation of the order of execution of payment documents (the deadline for execution of the client's instruction for payment/transfer of money) at the rate of 5% of the amount indicated);
Eximbank Kazakhstan JSC - 9 million 620 thousand tenge (for violation of the order of execution of payment documents (the deadline for execution of the client's instruction on payment/transfer of money) in the amount of 5% of the amount indicated);
ATF Bank JSC - 1 million 563 thousand tenge (for providing unreliable information to the credit bureau, as well as the untimely execution of a limited measure of impact);
Nur Bank JSC - KZT 962 thousand (for providing unreliable information to the credit bureau)," the National Bank said.
The National Bank noted that in the second quarter of 2018, the largest number of restricted sanctions measures in the form of sanctions were applied against Qazaq Banki JSC, which accounted for 16% of the total number of measures taken.
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