15.07.2026, 15:03 88146

Kazakhstan to Introduce New Rules for Public Services

Kazakhstan to Introduce New Rules for Public Services
Images | gov.kz
Most amendments to Kazakhstan's public service delivery system will come into force in July 2026, according to the government portal Gov.kz.

The changes are предусмотрed by the Law "On the Civil Service of the Republic of Kazakhstan" and the Law "On Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on Civil Service Issues", both signed by President Kassym-Jomart Tokayev on 19 May 2026.

One of the key reforms is the transition to a service-oriented model of public administration. For the first time, the legislation formally enshrines the principle: "The state exists for the people, not the people for the state."

Under the new rules, government agencies will no longer be allowed to reject applications solely on formal grounds. If an application contains errors or lacks required documents, applicants will be given a reasonable period to correct the deficiencies instead of receiving an immediate refusal.

The definition of a public service recipient has also been expanded. Legal safeguards will now apply not only to those who have already submitted an application but also to individuals intending to obtain a public service. To support this, a new Digital Waiting List mechanism will be introduced, allowing applicants to retain their place in the process in the event of technical failures without having to submit a new application.

The legislation also introduces the concept of a joint service provider, enabling responsibility for delivering a public service to be shared among all participating authorities while ensuring compliance with deadlines at every stage of the process.

Another amendment concerns refusals to provide public services. Government agencies will now be required to specify all grounds for refusal at the outset. In addition, regulations governing newly introduced public services must be approved no later than three months after those services are launched.

The government expects the reforms to make public services more accessible, reduce administrative barriers and strengthen the protection of citizens' rights when accessing government services. Most of the new provisions will take effect in July 2026.
 

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