At the Government session, Deputy Prime Minister - Minister of Artificial Intelligence and Digital Development Zhaslan Madiyev reported on the ongoing work to digitalize the water sector, primeminister.kz reports.
He stated that to date, reengineering has been carried out for nine key business processes in the water sector. The target model предусматривает a transition to electronic procedures, the creation of unified registries and a centralized data repository, the introduction of a water user’s personal account, and the automation of reconciliations and inspections. As a result, timeframes and the number of stages are expected to be reduced, transparency increased, and errors minimized; overall, procedures will become 51% simpler.
Currently, 24 public services are available in this sector, all of them online. In 2025, 95% of services were provided online, confirming a steady transition to digital channels. In addition, as part of the President’s instructions on digitalizing the water sector, a key project is being implemented - the National Water Resources Information System. The system is being developed in accordance with e-government standards, interagency integration requirements, and information security norms. Core functions have already been implemented, while analytics and forecasting tools are being introduced. Through the integration of 11 government information systems, a unified digital water management environment is being formed, which improves data reliability.
Another promising project is the system for concluding electronic contracts and forecasting water consumption. The system is currently operating in pilot mode, with full-scale industrial launch planned by the end of the current year. For citizens’ convenience, integration with eGov Mobile, second-tier banks, and 1C is planned.
This year, automation of 103 irrigation canals will begin. In the southern regions - Kyzylorda, Zhambyl, and Turkestan - control of sluice gates is envisaged. According to the ministry, with the support of the Islamic Development Bank, an additional 264 canals are planned to be digitalized. Software solutions for water planning and management are also provided. Remote control replaces on-site inspections and ensures automatic monitoring of water distribution.
A Unified Digital Housing and Utilities Platform ‘Smart Turmys’ is being formed, which will become a single interface for citizens for utility services. In parallel, a model of a unified payment document has been developed to increase convenience for the population and transparency of settlements. The main objective is to equip facilities with metering devices and automated systems with online data transmission. This ensures control across the entire chain - from production to consumption, including social facilities. By 2030, it is necessary to ensure 100% online data transmission in the water supply sector," Zhaslan Madiyev added.
Startups within the Astana Hub ecosystem are making a significant contribution to the digitalization of this sector. Currently, the ecosystem includes 11 projects developing digital solutions for the water sector, such as smart meters, leak detection sensors, and water supply automation systems. The total revenue of these startups amounts to 6.3 billion tenge, demonstrating how innovation is becoming an integral part of the national economy.
Special attention is also drawn to the unified water utility management platform NeoPro. The platform covers multiple modules and provides monitoring and dispatching, a digital twin, emergency control, automation of billing, and request management. The solution has been successfully implemented in the city of Shymkent and will be scaled nationwide.
For the purpose of automating processes of accounting, monitoring, and analysis of water resources, the Ministry of Water Resources and Irrigation of the Republic of Kazakhstan must ensure the launch of the National Water Resources Information System into industrial operation by the end of 2026. In addition, to achieve target indicators, akimats need to intensify the digitalization of engineering networks and accelerate the deployment of metering devices with online data transmission. In parallel, it is necessary to continue the integration of sectoral systems and the development of unified registries. This will ensure data comparability, increase transparency, and enable controlled reduction of water losses," Zhaslan Madiyev concluded.
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